Guest Experience Coordinator Four Seasons Riyadh

Four Seasons Hotel Riyadh is looking for a passionate, professional, and guest-focused Guest Experience Coordinator Four Seasons Riyadh to join our Front Office / Guest Relations team. This is an excellent opportunity for hospitality professionals who enjoy creating memorable guest journeys and delivering luxury service standards in a fast-paced hotel environment.

The Guest Experience Coordinator – Four Seasons Riyadh plays a key role in ensuring every guest receives a personalized and seamless experience from arrival to departure. This position focuses on guest engagement, coordination of special requests, service recovery, and maintaining strong communication between departments to exceed guest expectations.

As a Guest Experience Coordinator, you will support VIP guests, repeat guests, and special occasions such as birthdays, anniversaries, and honeymoon stays. You will also ensure guest preferences are recorded and followed, while supporting the hotel’s commitment to outstanding service and guest satisfaction.

Four Seasons is globally recognized for its luxury hospitality, strong service culture, and professional development opportunities. If you have excellent communication skills, attention to detail, and a passion for guest service, this role is the perfect step to grow your career in luxury hospitality.

Guest Experience Coordinator – Four Seasons Riyadh | Job Summary

As a Guest Experience Coordinator – Four Seasons Riyadh, you will be responsible for coordinating guest requests, ensuring personalized service delivery, and supporting guest relations operations. You will work closely with Front Desk, Concierge, Housekeeping, F&B, Engineering, and Security to ensure smooth communication and quick resolution of guest needs.

You will handle guest feedback, assist with service recovery, and help create exceptional guest moments. The ideal candidate will be proactive, organized, and confident in handling guest concerns professionally while maintaining Four Seasons standards.

Key Responsibilities – Guest Experience Coordinator – Four Seasons Riyadh

The main responsibilities of the Guest Experience Coordinator – Four Seasons Riyadh include:

1. Welcome guests warmly and assist in delivering a luxury arrival experience.

2. Coordinate VIP arrivals, special requests, and personalized amenities.

3. Ensure guest preferences are updated in the system and communicated to relevant departments.

4. Handle guest inquiries, requests, and concerns in a professional and timely manner.

5. Support service recovery by resolving guest complaints and ensuring follow-up action.

6. Liaise with Front Desk for room assignments, upgrades, and special room requirements.

7. Coordinate with Housekeeping for room readiness, cleanliness, and guest preferences.

8. Work closely with Concierge to assist guests with transportation, dining, and local recommendations.

9. Coordinate with Food & Beverage for special occasions, in-room dining requests, and restaurant reservations.

10. Monitor guest feedback, comments, and online reviews to identify service improvement opportunities.

11. Prepare daily arrival reports, VIP lists, and guest preference summaries.

12. Ensure all guest interactions follow Four Seasons service culture and standards.

13. Maintain accurate records of guest requests, follow-ups, and guest complaints.

14. Assist in creating memorable experiences such as welcome letters, amenities, and celebrations.

15. Maintain confidentiality of guest information and ensure data privacy compliance.

Requirements – Guest Experience Coordinator – Four Seasons Riyadh

To qualify for the Guest Experience Coordinator – Four Seasons Riyadh role, candidates should have:

• Previous experience in guest relations, front office, concierge, or customer service (hotel experience preferred).

• Strong communication skills in English (Arabic is a plus).

• Excellent interpersonal skills with a friendly and professional attitude.

• Strong problem-solving ability and service recovery skills.

• Ability to work under pressure and handle multiple guest requests at the same time.

• Strong attention to detail and organization skills.

• Knowledge of hotel systems such as Opera PMS is an advantage.

• Flexibility to work shifts, weekends, and public holidays if required.

Why Join Four Seasons Riyadh?

Four Seasons Hotel Riyadh offers a luxury working environment where employees are trained and supported to provide world-class service. Joining as a Guest Experience Coordinator – Four Seasons Riyadh gives you exposure to high-end guest relations, VIP service, and cross-department coordination.

This role provides strong career growth opportunities within Four Seasons, allowing you to develop skills in guest experience, hospitality leadership, and luxury operations.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

The Role of the Guest Experience Coordinator

The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.

Four Seasons Hotel Riyadh

Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.

Area of responsibility is Rooms.

Food & Beverage

The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.

Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.

SPA and Wellness

Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.

Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.