An exciting opportunity has arisen for a Guest Relations Executive – F&B Service – Jumeirah Burj Al Arab to join the L’Olivo team at Jumeirah Burj Al Arab, Dubai’s most iconic luxury hotel. As a Guest Relations Executive, you will be the first point of contact for guests, ensuring every interaction is warm, professional, and memorable. This role focuses on delivering exceptional dining experiences, particularly for VIP guests and regular patrons, while maintaining Jumeirah’s high standards of luxury hospitality.
This is a unique opportunity for hospitality professionals passionate about creating exceptional guest experiences in one of Dubai’s most prestigious resorts.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and part of Dubai Holding, operates 29 exceptional properties across 11 countries in the Middle East, Europe, and Asia. Since 1999, when Jumeirah opened the iconic Burj Al Arab, the brand has been synonymous with warm, generous service, luxurious accommodations, and unforgettable experiences. From Jumeirah Olhahali Island in the Maldives to Jumeirah Capri Palace in Italy, and Jumeirah Carlton Tower in London, the brand continues to set global standards for excellence in hospitality.
About Jumeirah Burj Al Arab
As Dubai’s flagship luxury hotel, Jumeirah Burj Al Arab is a global symbol of Arabian hospitality. Its sail-shaped structure is one of the world’s most photographed superstructures. The hotel is renowned for offering a collection of world-class dining and wellness experiences, delivering personalized service that consistently exceeds guest expectations.
About the Role – Guest Relations Executive – F&B Service – Jumeirah Burj Al Arab
The Guest Relations Executive (Hostess) at L’Olivo, Al Mahara, will ensure a seamless and personalized dining experience for all guests. This role requires attentiveness, professionalism, and the ability to anticipate guest needs while maintaining discretion and privacy for VIP and regular guests.
Key Responsibilities
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Warmly welcome guests, engage in friendly conversation, and ensure personalized, attentive service.
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Manage reservations, special occasions, and guest inquiries following F&B SOPs and booking checklists.
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Escort guests to their tables, provide relevant information to service staff, and introduce menus and specials appropriately.
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Maintain detailed guest knowledge, anticipate preferences, and ensure continuity of service across shifts.
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Professionally answer phone calls, maintain accurate guest records, and support daily operational tasks, including inventory and checklists.
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Attend trainings, handle guest complaints with tact and professionalism, and uphold Jumeirah’s grooming and service standards.
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Collaborate closely with service and kitchen teams to deliver a flawless guest experience.
About You
The ideal candidate will have:
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1–2 years of experience in a similar role with a strong F&B background in a 5-star luxury hotel or standalone/branded restaurant.
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Proficiency in English; additional languages such as Russian, Arabic, or European languages are highly desirable.
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Strong knowledge of Microsoft Office, Micros, and Sevenrooms.
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Experience working in a multi-cultural environment and delivering service to international clientele.
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Exceptional interpersonal, communication, and organizational skills.
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A professional appearance, confident demeanor, and service-oriented mindset.
What We Offer
Jumeirah is committed to creating a workplace where colleagues feel valued, supported, and inspired. Benefits include:
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Supportive and inclusive work environment
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Access to Learning & Development programs and clear career pathways
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Opportunities for internal mobility within Jumeirah’s global network
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Colleague discounts on food, beverage, and hotel stays worldwide
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Comprehensive healthcare and life insurance coverage
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Company-provided shared accommodation
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Paid annual leave entitlement
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Performance-based incentives tailored to your role
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Competitive tax-free salary in UAE Dirhams (AED)
Why Join Jumeirah Burj Al Arab?
By joining Jumeirah Burj Al Arab as a Guest Relations Executive (Hostess), you become part of a globally recognized luxury brand that values professional growth, cultural diversity, and excellence in hospitality. You will play a key role in creating memorable experiences, ensuring every guest receives the highest standard of personalized service.
Looking for more exciting hospitality careers in the Gulf region? Explore more Gulf Hospitality Jobs to discover additional opportunities in luxury hotels and resorts.
