Guest Services Assistant – Talise Spa

Jumeirah Messilah Beach is seeking a dedicated Guest Services Assistant – Talise Spa to join its renowned Talise Spa team. This role offers a unique opportunity to deliver exceptional guest experiences in a luxury spa environment and grow your career with a globally recognized hospitality brand. If you are passionate about wellness, service excellence, and luxury hospitality, this position is perfect for you.

Key Responsibilities – Guest Services Assistant – Talise Spa

• Welcome all spa guests warmly, providing courteous, professional, and personalized service at every touchpoint.

• Promote Talise Spa facilities, treatments, packages, and hotel services to maximize guest satisfaction and revenue opportunities.

• Manage all telephone communications promptly, answering calls within three rings, providing accurate information, and handling guest messages efficiently.

• Schedule spa appointments, coordinate with therapists and support staff to ensure seamless service delivery, and guide guests to their treatment areas.

• Maintain detailed records of reservations, guest preferences, and treatment plans, ensuring smooth workflow for all shifts.

• Support administrative operations, including filing, inventory management, and daily opening and closing procedures of the spa.

• Act as a liaison between guests and spa management, reporting complaints, incidents, or operational issues promptly for timely resolution.

• Assist in monitoring stock levels of spa products, ensuring replenishment and proper storage according to quality standards.

• Maintain a professional appearance and demeanor at all times, adhering to uniform, hygiene, and grooming standards.

• Participate in staff meetings, training sessions, and continuous learning initiatives to improve skills and knowledge of spa operations.

• Ensure compliance with health, safety, and hygiene regulations, including adherence to standard operating procedures for spa services.

• Collaborate with other hotel departments, including Front Office and F&B, to ensure holistic guest experiences and smooth service flow.

• Proactively offer suggestions and upsell spa treatments and wellness packages to enhance guest engagement.

• Monitor post-service feedback and coordinate with management to implement service improvements, ensuring a superior wellness experience.

• Maintain confidentiality regarding guest information, respecting privacy and fostering trust in all interactions.

About You

• Minimum of 1-year experience in a similar Guest Services role within a spa or luxury hotel environment.

• Strong multitasking abilities and organizational skills.

• Excellent communication and interpersonal skills to engage guests from diverse backgrounds.

• Knowledge of spa treatments, wellness services, and luxury hospitality protocols.

• Ability to work effectively in a fast-paced, multicultural environment.

• Positive, professional attitude with attention to detail and dedication to delivering memorable experiences.

Benefits of Joining as Guest Services Assistant – Talise Spa

• Competitive tax-free salary paid in KWD.

• Generous F&B benefits and discounted rates at Jumeirah properties worldwide.

• 30 days of annual leave with flight allowance to home country.

• Life insurance, transportation, and live-out allowances.

• Incentive Management Scheme based on performance and service excellence.

• Access to Jumeirah Learning & Development programs to support professional growth.

• Opportunities for career progression and internal mobility across Jumeirah’s global network.

• Inclusive and supportive work environment that encourages collaboration, innovation, and continuous learning.

About Jumeirah Messilah Beach

Jumeirah Messilah Beach is a luxury beachfront resort in Kuwait, offering 316 rooms and suites, 79 residential suites, and 10 villas. The property is ideally located with easy access to the Central Business District, airport, and key city attractions. Guests can enjoy seven signature dining destinations, including Garden Café, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for afternoon tea.

The award-winning Talise Spa sets a new standard for wellness, featuring the Middle East’s first Himalayan Salt Room, dedicated men’s and ladies’ areas, and private treatment suites. The resort also offers superior conference and banqueting facilities, making it the ideal choice for both business and leisure travelers.

Discover more career opportunities at Jumeirah Careers or explore the latest luxury hospitality roles across the region at Gulf Hospitality Jobs.