Job Summary
A Waiter/Waitress is responsible for delivering exceptional guest service by taking orders, serving food and beverages, and ensuring guests have a memorable dining experience. The role requires excellent communication skills, a friendly attitude, and a strong sense of teamwork.
Key Responsibilities
Guest Service
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Greet guests warmly and escort them to their table.
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Present menus and explain daily specials.
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Take accurate food and beverage orders.
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Provide recommendations based on guest preferences.
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Ensure timely delivery of orders to the table.
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Check back with guests to ensure satisfaction.
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Respond promptly to guest requests and concerns.
Food & Beverage Service
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Serve food and beverages in a professional manner.
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Clear and reset tables efficiently.
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Ensure proper table setup and presentation.
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Maintain cleanliness and hygiene of the dining area.
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Assist with buffet setup and service (if required).
Operational Support
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Coordinate with kitchen and bar team to ensure smooth service.
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Follow standard operating procedures for service.
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Ensure accurate billing and handle guest payments.
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Assist in inventory checks and stock control.
Health & Safety
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Adhere to hygiene and sanitation standards.
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Ensure compliance with food safety regulations.
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Report any hazards or incidents to the supervisor.
Qualifications
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Minimum High School Diploma or equivalent.
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Previous experience as a waiter/waitress is preferred.
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Knowledge of food and beverage service standards.
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Basic understanding of POS systems.
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Ability to work in a fast-paced environment.
